Shipping Policy

Where We Ship

We currently ship to the following countries:

• 🇺🇸 United States (all 50 states)
• 🇬🇧 United Kingdom
• 🇨🇦 Canada
• 🇦🇺 Australia
• 🇳🇿 New Zealand

If your country is not listed at checkout, we unfortunately cannot ship there at this time. We're constantly expanding — check back soon or contact us to request your region.

Processing Time

All orders are processed within 1–2 business days after your payment is confirmed.

• Orders placed Monday to Friday before 2:00 PM (EST) are usually processed the same day.
• Orders placed on weekends or US public holidays are processed on the next business day.
• You'll receive a confirmation email with your tracking number as soon as your order ships.

Delivery Times

Estimated delivery times (after processing) by destination:

Note: Delivery times are estimates, not guarantees. They may be affected by carrier delays, customs processing, weather, public holidays, and peak seasons (e.g., Black Friday, Christmas).

Shipping Costs

We offer free standard shipping on all orders to our supported destinations — no minimum required.

If express or priority shipping options are available for your region, the additional cost will be displayed at checkout before you complete your purchase.

Order Tracking

Every order includes full tracking. Once your order ships, we'll email you a tracking number and a link to follow your package in real time.

• Tracking information becomes active within 24–48 hours of shipment.
• You can also track your order anytime on our Track My Order page.
• If you haven't received a tracking email within 3 business days after ordering, check your spam folder or contact us.

Customs & Import Duties

For international orders (outside the United States), your package may be subject to customs duties, import taxes, or VAT based on the laws of your country.

• These fees are the responsibility of the customer and are not included in the product price or shipping cost.
• Customs policies vary by country. We recommend checking your local customs office for details before ordering.
• Viorla is not responsible for delays caused by customs processing in your country.

Delivery Delays

While we work hard to ship every order on time, some delays are outside of our control. Common reasons include:

• Customs clearance in the destination country.
• Severe weather or natural disasters.
• Public holidays and peak seasons (Black Friday, Christmas, Chinese New Year, etc.).
• Carrier operational issues or backlogs.

If your order takes significantly longer than the estimated delivery window, please contact us and we'll investigate right away.

Lost or Damaged Packages

If your package is lost in transit or arrives damaged, we've got you covered.

• Contact us at contact@viorla.com within 7 days of the expected delivery date.
• Include your order number and clear photos of any damage (packaging and product).
• We'll work with the carrier to investigate and, depending on the outcome, offer a replacement or full refund.

Incorrect Addresses

Please double-check your shipping address at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

• If you notice an address mistake, contact us within 12 hours of placing your order and we'll do our best to correct it before shipping.
• If the package has already shipped, we cannot redirect or recover it.
• Packages returned to us due to incorrect addresses may be reshipped at the customer's expense.

Contact Us

Questions about your shipment or need help tracking your order? Our team is here to help: