Privacy Policy

Information We Collect

When you visit our website or place an order, we collect certain information about you to provide our services. This includes:

Information you provide directly:

• Contact details — name, email address, phone number, shipping and billing address.
• Order information — items purchased, order value, delivery preferences.
• Payment information — processed securely by Shopify Payments and third-party processors. We do not store your full credit card details on our servers.
• Customer support communications — messages, emails, or other correspondence you send us.

Information collected automatically:

• Device & browser data — IP address, browser type, operating system, device identifiers.
• Usage data — pages viewed, time spent, referring URLs, and interactions with our store.
• Location data — approximate location based on your IP address.

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including shipping and delivery.
• Communicate with you about your order, account, or customer service inquiries.
• Send marketing emails (only if you opt in) about new products, promotions, and updates.
• Improve our website, products, and customer experience.
• Prevent fraud, unauthorized transactions, and other illegal activities.
• Comply with legal obligations and enforce our terms of service.
• Personalize your shopping experience and show you relevant ads.

Sharing Your Information

We do not sell your personal information. We only share your information with trusted third parties who help us operate our business:

• Shopify — our e-commerce platform that powers our store, processes payments, and manages orders.
• Meta (Facebook / Instagram) — for advertising and analytics via the Meta Pixel. This helps us show relevant ads and understand our marketing performance.
• Shipping & logistics partners — to deliver your orders (name, address, and contact information only).
• Payment processors — to securely process your payments.
• Legal authorities — when required by law, subpoena, or to protect our legal rights.

All third parties we work with are required to protect your personal information and use it only for the purposes we specify.

Cookies & Tracking Technologies

We use cookies and similar tracking technologies to improve your experience:

• Essential cookies — required for the website to function (cart, checkout, login).
• Analytics cookies — help us understand how visitors use our site.
• Marketing cookies — used by Meta Pixel to show you relevant ads on Facebook and Instagram.

You can control cookies through your browser settings or opt out of personalized advertising by adjusting your preferences on Meta's ad settings page. Blocking certain cookies may affect how the website works.

Your Privacy Rights

Depending on your location, you have specific rights regarding your personal information:

🇺🇸 United States (CCPA / CPRA)

• Right to know what personal information we collect and how it's used.
• Right to delete your personal information.
• Right to opt out of the sale or sharing of your personal information (we do not sell it).
• Right to non-discrimination for exercising your privacy rights.

🇬🇧 United Kingdom (UK GDPR)

• Right to access, correct, or delete your personal data.
• Right to restrict or object to processing.
• Right to data portability.
• Right to withdraw consent at any time.
• Right to lodge a complaint with the Information Commissioner's Office (ICO).

🇨🇦 Canada (PIPEDA)

• Right to access personal information we hold about you.
• Right to request corrections to inaccurate information.
• Right to withdraw consent to the use of your data.

🇦🇺 🇳🇿 Australia & New Zealand

• Right to access and correct your personal information.
• Right to complain to the Office of the Australian Information Commissioner (OAIC) or the Office of the Privacy Commissioner (New Zealand).

To exercise any of these rights, contact us at contact@viorla.com. We will respond to your request within 30 days.

Data Retention

We keep your personal information only as long as necessary to fulfill the purposes described in this policy, including legal, accounting, or reporting requirements. Order records are typically retained for 7 years for tax and legal compliance. Marketing data is kept until you unsubscribe.

Data Security

We take reasonable steps to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our website uses SSL encryption, and our payment processing is handled by PCI-compliant providers.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

International Data Transfers

Viorla is based in the United States. If you are visiting our site from outside the US, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers and central database are located.

By using our website or providing your information, you consent to this transfer. We take appropriate safeguards to ensure your data remains protected in accordance with this Privacy Policy and applicable data protection laws.

Children's Privacy

Our website and products are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please reach out to us: