OUR PROMISE

Return & Refund Policy

Last Updated: January 15, 2026

Your satisfaction is our priority. If you're not fully happy with your Viorla order, we make returns simple, fair, and hassle-free.

30-DAY GUARANTEE

Money-Back Guarantee

Try Viorla risk-free for a full 30 days. If it doesn't live up to your expectations, we'll refund your order — no questions asked.

01

Return Eligibility

To be eligible for a return under our 30-day guarantee, your item must meet these conditions:

  • Return request submitted within 30 days of the delivery date.
  • Item must be in its original condition — unused, undamaged, and complete with all parts.
  • Item must be in the original packaging where possible.
  • Proof of purchase (order confirmation or number) is required.
02

How to Start a Return

Starting a return is easy. Just follow these steps:

1
Contact Us

Email contact@viorla.com with your order number and reason for return.

2
Get Approval

Our team will review your request within 24 hours and email you return instructions and the return address.

3
Ship the Item Back

Pack the item securely and ship it to the address we provide. Include a copy of your order confirmation inside the package.

4
Get Your Refund

Once we receive and inspect your return, we'll process your refund to your original payment method.

03

Return Shipping

For change-of-mind returns, the customer is responsible for return shipping costs. We recommend using a trackable shipping service for your protection — we can't process refunds for items lost in return transit.

For returns due to a defective product, damage in transit, or a wrong item sent by us, we will cover the return shipping cost.

04

Refund Timeline

Once we receive and inspect your returned item, here's what to expect:

  • Inspection and approval usually take 1–3 business days.
  • Approved refunds are issued to your original payment method.
  • Refunds typically appear on your statement within 5–10 business days, depending on your bank or card provider.
  • You will receive an email confirmation when your refund is processed.

Note: If more than 15 business days have passed since we approved your refund and you still haven't received it, please contact your bank first, then reach out to us.

05

Damaged or Defective Items

If your item arrives damaged or has a manufacturing defect, we'll make it right — fast.

  • Contact us within 7 days of delivery.
  • Include your order number and clear photos of the damage or defect (product and packaging).
  • We'll offer a free replacement or a full refund, whichever you prefer.
  • You will not be charged for return shipping in these cases.
06

Wrong Item Received

If we ship you the wrong item, we're sorry — and we'll fix it immediately.

  • Contact us within 7 days of delivery with your order number and a photo of what you received.
  • We'll send you the correct item at no extra cost and arrange the return of the wrong one.
07

Non-Returnable Items

Unfortunately, the following items cannot be returned or refunded:

  • Items returned after the 30-day return window.
  • Items that show signs of use, misuse, or damage caused by the customer.
  • Items returned without prior approval from our team.
  • Gift cards, digital products, or promotional/free items.
08

Exchanges

The fastest way to get a different item is to return your original purchase for a refund and place a new order for the item you want.

If you'd like to exchange an item for a different variant (color, quantity, etc.), contact us and we'll do our best to accommodate you.

09

Cancellations

Changed your mind before your order ships? Contact us within 12 hours of placing your order and we'll cancel it and issue a full refund.

Once an order has shipped, it can no longer be cancelled. In that case, please wait for delivery and follow the standard return process.

10

Contact Us

Need help with a return, refund, or exchange? Our team responds within 24 hours:

Response Time
Within 24 hours