Return & Refund Policy

We want you to love your experience with Viorla. If something’s not right, we’re here to make it better.

🔁 Return Policy

We accept returns within 30 days of delivery.

To be eligible for a return:

• The item must be in its original condition

• It must be returned in the original packaging

• Used products can be returned only if returned with original packaging

If your return is accepted, we’ll provide instructions on where to send your package. Returns sent without authorization will not be accepted.

📧 To start a return, please contact us at: contact@viorla.com
Include your order number and reason for return.

💸 Refunds

Once we receive and inspect your return, we’ll notify you of the refund approval. If approved:

• A refund will be issued to your original payment method

• Please allow 5–10 business days for the amount to appear in your account

Shipping costs (if any) are non-refundable, unless the item arrived damaged or the return was due to our error.

📦 Damaged or Incorrect Items

Received the wrong or damaged item? We’re sorry! Please email us at contact@viorla.com with:

• Your order number

• A photo or video showing the issue

We’ll resolve it promptly with a replacement or full refund, depending on your preference.

❌ Non-Returnable Items

Certain items may be exempt from return due to hygiene or safety reasons. We’ll always note this clearly on the product page if applicable.

🔄 Exchanges

We do not offer direct exchanges. Please return the item and place a new order for the product you want.

🕒 Late or Missing Refunds

If you haven’t received your refund yet:

1. Check your bank account

2. Contact your credit card provider — processing times vary

3. Still no refund? Contact us at contact@viorla.com

📩 Contact Us

For any questions or help with returns and refunds:

📧 Email: contact@viorla.com
🌐 Website: https://viorla.com

We’re here to help and make things right!