Frequently Asked Questions
Everything you need to know about Viorla and the StableGrip™ Stall Mat Lifter. Can't find what you're looking for? Reach us anytime at contact@viorla.com.
The StableGrip™ is a premium stall mat lifter designed to help you move, lift, and reposition heavy rubber mats with zero back strain. It features an ergonomic grip, reinforced construction, and a locking mechanism that grips your mat securely — every time.
Generic lifters use brittle plastic that cracks under real barn work. Viorla uses a reinforced nylon-glass composite that's 30% stronger, with stainless steel screws for long-term durability. Our locking grip mechanism prevents the slipping and pinching that make cheaper lifters frustrating to use.
The StableGrip™ is compatible with standard 4' × 6' rubber stall mats, as well as trailer mats, gym mats, and other heavy rubber flooring up to about 3/4 inch thick. The adjustable grip fits most common mat thicknesses used in barns and stables.
Each order includes 2 lifters (1 pair). Using them as a pair is what makes moving mats truly effortless — one for each hand for balanced, safe lifting.
The StableGrip™ is specifically designed for one-person use. It transforms what used to be a two-person job into something you can do alone — safely and quickly. That's one of the main reasons customers love it.
Yes. The ergonomic handle reduces hand pressure by up to 60% compared to gripping mats bare-handed, and the mechanical grip does the hard work for you. It's a great fit for anyone with joint pain, arthritis, or limited hand strength.
Every StableGrip™ is manufactured to premium-grade standards using reinforced nylon-glass composite and stainless steel hardware. Each unit is tested to ensure it holds up under real barn conditions — from wet stalls to freezing tack rooms.
We ship to the United States, United Kingdom, Canada, Australia, and New Zealand. If your country isn't listed at checkout, we don't ship there yet — but we're expanding regularly.
Shipping is completely free on all orders to our supported destinations — no minimum required.
Estimated delivery times after processing:
- 🇺🇸 United States: 5–10 business days
- 🇬🇧 United Kingdom: 6–11 business days
- 🇨🇦 Canada: 6–11 business days
- 🇦🇺 Australia: 6-11 business days
- 🇳🇿 New Zealand: 6-11 business days
Orders are processed within 1–2 business days after payment.
Yes — every order includes full tracking. You'll receive an email with your tracking number within 1–2 business days of placing your order. You can also track your order anytime on our Track My Order page.
US orders have no additional customs fees. For international orders (UK, Canada, Australia, New Zealand), customs duties or import taxes may apply depending on your country's regulations. These fees are the responsibility of the customer.
If your order takes significantly longer than the estimated window, contact us at contact@viorla.com. For lost packages, we'll investigate with the carrier and offer a full replacement or refund.
We offer a 30-day money-back guarantee. If you're not fully satisfied with your purchase, contact us within 30 days of delivery for a return and full refund — no questions asked.
Just email us at contact@viorla.com with your order number and reason for return. We'll review your request within 24 hours and send you clear return instructions, including the return address.
Once we receive and inspect your return (1–3 business days), we'll issue a refund to your original payment method. Refunds typically appear on your statement within 5–10 business days, depending on your bank.
For change-of-mind returns, the customer covers return shipping. For defective items, damaged deliveries, or wrong items sent by us, we cover the return shipping cost.
Contact us within 7 days of delivery with photos of the damage. We'll send a free replacement or a full refund — whichever you prefer. No return shipping cost to you.
The fastest way is to return your original order for a refund and place a new order for the item you want. For special exchange requests, email us and we'll do our best to help.
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and other secure payment methods shown at checkout. All payments are processed securely through Shopify Payments.
Yes, absolutely. Our website uses SSL encryption and all payments are processed by PCI-compliant providers. We never store your full credit card details on our servers.
Yes — but only within 12 hours of placing your order. After that, your order enters processing and cannot be modified or cancelled. Contact us as soon as possible at contact@viorla.com if you need changes.
No — you can check out as a guest. However, creating an account makes it easier to track orders, save your shipping details, and manage future purchases.
Check your spam or promotions folder first. If you still don't see it after 30 minutes, email us at contact@viorla.com with the email you used at checkout and we'll resend it.
Yes! Subscribe to our newsletter at the bottom of any page to get exclusive promo codes, early access to new products, and seasonal discounts.
Still have questions?
Our team responds within 24 hours — we're here to help.