FAQs
Have questions? We’ve got answers!
Here are some of the most common questions our customers ask:
🛒 Ordering & Payment
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, Apple Pay, and PayPal.
Q: Can I cancel or change my order after placing it?
A: You can cancel or request a change within 2 hours of placing your order. After that, the order may already be processed. Contact us at contact@viorla.com as soon as possible.
Q: Is it safe to order from your store?
A: Absolutely. Our store is powered by Shopify and uses SSL encryption and secure payment gateways to protect your information.
🚚 Shipping
Q: Do you offer free shipping?
A: Yes! We offer premium tracked shipping for free on all orders — no minimum required.
Q: When will I receive my order?
A: Delivery times:
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USA, UK, Europe, Australia, NZ: 6–10 business days
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Rest of the world: 10–20 business days
Q: How can I track my order?
A: Once your order ships, you’ll receive a tracking link via email. You can also visit our Track Your Order page.
📦 Returns & Refunds
Q: Do you accept returns?
A: Yes. We accept returns within 30 days of delivery, even for used items — as long as they’re returned with original packaging.
Q: How do I request a refund or exchange?
A: Contact us at contact@viorla.com with your order number and reason. Once approved, we’ll guide you through the return process.
Q: How long does it take to receive my refund?
A: Approved refunds are issued within 5–10 business days to your original payment method.
❗ Order Issues
Q: My item arrived damaged or incorrect. What should I do?
A: Please email contact@viorla.com with your order number and a photo/video of the issue — we’ll make it right.
Q: I haven’t received my order. What should I do?
A: First, check your tracking link. If it hasn’t updated or is delayed, contact us — we’ll investigate and ensure you receive your order.
📩 Still Have Questions?
We’re here to help!
📧 Email: contact@viorla.com
🌐 Website: https://viorla.com